Privacy Policy

ForgetBill Privacy Policy

Effective Date: 2025.02.28

Your privacy is of the utmost importance to us. This User Privacy Policy (“Privacy Policy”) sets out how UAB “ForgetBill” (“we,” “us,” or “ForgetBill”) collects, receives, uses, and discloses information about you when you access or use our website https://forgetbill.com/ (the “ForgetBill Platform”), and other ForgetBill products and services. This includes when you interact with merchants using our platform for self-ordering, self-checkout, pre-ordering, and tipping solutions.

We may update this Privacy Policy periodically to reflect any changes in how we process your personal data or comply with applicable laws. The effective date of any updates will be indicated at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed.


1. Purpose of this Privacy Policy

This Privacy Policy explains our approach to processing personal data, whether we collect it from you directly or receive it from third parties. It also describes your rights concerning your personal data.

“Personal data” refers to any information that can be used to identify an individual, such as a name, email address, IP address, or other unique identifiers.

This Privacy Policy only applies to data collected by ForgetBill and does not cover data collected by third parties through their platforms or services.


2. About Us & Contact Information

ForgetBill is a private company registered as UAB “ForgetBill”. Our web platform enables self-ordering, self-checkout, pre-ordering, and tipping solutions for users interacting with third-party merchants.

If you interact with a merchant through our platform, that merchant may also act as a data controller, and their privacy policy will apply to the processing of your personal information.


3. What Personal Data We Collect

ForgetBill collects and processes the following types of personal data:

  • Profile & Contact Information: Name, email address, and any information provided when signing up or interacting with the platform.
  • Device Information: IP address, device identifiers, cookie IDs, browser type, and network connection details.
  • Use of ForgetBill Services: Order history, merchant interactions, product reviews, and activity logs.
  • Settings & Privacy Preferences: User preferences, browser settings, and notification settings.
  • Communications with ForgetBill: Emails, messages, survey responses, and support inquiries.
  • Payment Information: ForgetBill does not process payments directly. All transactions are securely handled by Stripe and NeoFinance, and ForgetBill does not store payment card details.

4. How We Collect Personal Data

We collect personal data through the following methods:

  • Directly from you: When you sign up, use the platform, or contact us.
  • Cookies & Tracking Technologies: We use cookies and similar technologies to improve user experience. See our Cookie Policy for more details.
  • Third-Party Data: We may receive data from merchants using ForgetBill’s platform or analytics service providers.

5. How We Use Your Personal Data

We process your personal data for the following purposes:

PurposeLegal Basis
Providing and personalizing services (e.g., saving order history, customizing recommendations).Contractual Necessity, Legitimate Interest
Service improvements and troubleshooting.Legitimate Interest
Communicating with users (e.g., support, policy updates).Consent, Legitimate Interest
Security, fraud detection, and compliance with legal requirements.Legitimate Interest, Legal Obligation
Data analytics and recommendations.Legitimate Interest

We may also anonymize and aggregate data for analysis and business insights.


6. Third-Party Involvement & Data Sharing

ForgetBill shares personal data only when necessary:

  • Service Providers: Third-party providers help us deliver services (e.g., hosting, analytics, customer support).
  • Payment Processors: Stripe and NeoFinance handle payments securely on our behalf.
  • Merchants: When you order from a merchant through ForgetBill, relevant data is shared to complete your order.
  • Legal Obligations: We may disclose personal data when required by law or in response to legal processes.

ForgetBill does not sell or share data for marketing purposes.


7. Data Transfers Outside the EU

ForgetBill operates within the European Union and complies with GDPR regulations. When transferring data outside the EU, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your data.


8. Data Retention & Security

ForgetBill retains personal data for up to 6 months, unless required for legal or compliance purposes.

Security Measures:

We implement industry-standard security practices to protect your data, including:

  • Data encryption (SSL/TLS) for secure communication.
  • Access controls to prevent unauthorized access.
  • Regular security audits and monitoring.

Users may request data deletion or data portability by contacting [email protected].


9. Third-Party Links & External Websites

ForgetBill may contain links to third-party websites and services. This Privacy Policy does not cover third-party sites, and we encourage you to review their policies before interacting with them.

We are not responsible for the privacy practices of third parties and do not control how they handle your data.


10. Personal Data of Minors

ForgetBill’s services are available to all users. However, we do not knowingly collect data from individuals under 18 years old. If we become aware of such data collection, we will take steps to delete the information.


11. Your Rights Under GDPR

If you are located in the EU, you have the following rights:

  • Access: Request information about how we process your data.
  • Correction: Request updates to incorrect or incomplete data.
  • Deletion: Request deletion of your data if no longer necessary.
  • Restriction: Request limits on processing under certain conditions.
  • Objection: Object to data processing based on legitimate interests.
  • Data Portability: Request a copy of your data in a structured format.
  • Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise your rights, contact us at [email protected].


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date. We encourage you to review this policy periodically.


For any questions regarding this Privacy Policy, contact us at [email protected].